1111 vet Privacy Policy
This policy describes how 1111 vet collects, uses, stores, and protects your personal information. Please read it carefully before using the platform.
1. Introduction
This privacy policy applies to the 1111 vet platform and its associated services. When you use our website, open an account, or use any of our services, the terms set out in this policy become binding on you.
1111 vet considers protecting users' personal information an important responsibility. The information we collect is used solely for operating and improving our services — never for any unlawful purpose. This policy forms an integral part of our Terms and Conditions and both should be read together.
This policy has been prepared in accordance with the laws of Bangladesh and applicable international data protection standards. By continuing to use the platform, you are considered to have accepted all the terms of this policy.
2. Data Collection
1111 vet collects information from you in various situations. The type of information collected depends on which service you are using.
2.1 Registration and Account Information
When creating an account, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Government-issued identity document details for identity verification (where applicable)
- Username and password (passwords are stored in encrypted form)
2.2 Financial Transaction Information
During deposit and withdrawal processes, we keep records of transactions. The date, time, amount, and payment method of every transaction made via bKash, Nagad, Rocket, or Upay is recorded. We never collect your full mobile banking PIN or secret number.
2.3 Technical Information
When you use our platform, the following information may be collected automatically:
- IP address and device type
- Browser and operating system information
- Activity logs on the platform (login times, game history, etc.)
- Referral source and session information
2.4 Information from Communications
If you contact us via live chat or email support, the content of that conversation may be stored for service improvement and dispute resolution purposes.
3. Purpose of Data Use
Collected information is used for specific and lawful purposes. 1111 vet uses this information for the following:
- To create, verify, and manage accounts
- To process deposits, withdrawals, and other financial transactions
- To apply bonuses and promotional offers
- To prevent suspicious activity and fraud
- To provide customer support and resolve complaints
- To improve platform functionality and security
- To comply with applicable legal obligations
- To provide a personalised experience based on your preferences
4. Data Storage and Protection
1111 vet treats the security of your information as a top priority. We use industry-standard SSL encryption technology to keep all data transmitted between you and our servers secure.
4.1 Technical Security Measures
- All data transmissions are secured via SSL/TLS encryption
- Stored data is kept in encrypted form
- Unauthorised access is prevented through access control systems
- Regular security audits and system monitoring
- Firewall and intrusion detection systems
4.2 Data Retention Period
Your information is stored in our systems while your account remains active. Even after account closure, financial transaction records and legally required information may be retained for a specified period in accordance with applicable law.
5. Sharing Data with Third Parties
1111 vet does not sell or transfer your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Payment Processing Partners
Information necessary to complete financial transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant payment provider. This information is used solely for processing the specific transaction.
5.2 Game Provider Companies
The minimum information required to run games (such as player ID and session data) may be shared with our game studio partners including Pragmatic Play, Evolution, PG Soft, and JILI.
5.3 Legal Obligations
Information may be provided in response to a court order, legal process, or a legitimate request from a competent authority. In such cases, only the minimum necessary information is supplied.
6. Cookies and Tracking Technologies
Cookies and similar technologies are used on the 1111 vet platform. Cookies are small data files stored on your device that help improve your browsing experience.
6.1 Types of Cookies
- Essential cookies: Required for login sessions and security functions. The platform cannot work properly without these.
- Functional cookies: Remember your preferences and settings, such as language selection.
- Analytics cookies: Used to understand how users are using the platform, which helps improve the service.
6.2 Cookie Controls
You can disable non-essential cookies by changing your browser settings. However, this may limit some functionality of the platform.
7. User Rights
1111 vet believes you should have control over your own information. You have the following rights:
7.1 Right to Access Information
You can contact us to find out what information we hold about you. We will provide that information within a reasonable time.
7.2 Right to Correct Information
If your account information is incorrect or incomplete, you can request a correction. This can be done through account settings or via support.
7.3 Right to Close Your Account
You may request to close your account at any time. Once the account is closed, your personal information will no longer be used for purposes other than legal obligations.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages or emails, you may withdraw your consent at any time. This does not affect your account management or access to services.
8. Protection of Minors
1111 vet is for persons aged 21 and above only. We do not collect or store any information from minors. Age is verified during registration, and if a minor is identified, that account is immediately closed and the associated information is deleted.
Our detailed guidance on responsible gambling is available on our Responsible Gaming page, which also includes advice for parents on protecting minors.
9. International Data Transfers
1111 vet operates an international platform. Your information may be stored on servers located outside Bangladesh. When transferring data, we ensure that adequate data protection measures are in place in the destination country or at the relevant organisation.
Our agreements with third-party service providers with whom data is shared include clear data protection terms.
10. Changes to the Policy
1111 vet may update this privacy policy at any time if it considers it necessary. If significant changes are made, we will endeavour to post a notice on the platform or inform you via your registered email.
If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. The date of each change will be noted at the top of this page. The latest version will always be available on this page.
To find out general information about our platform, you can visit the About Us page.
11. Contact
If you have any questions, comments, or complaints about this privacy policy, you can contact us:
- 24/7 Live Chat Support (in Bengali and English)
- Email: [email protected]
We aim to process your request within a reasonable time. For data protection-related requests, we may need to verify your identity.
This policy is updated regularly
1111 vet is always committed to protecting your information. Please read the latest version before using the platform.