Safe and Balanced Gaming

Play responsibly, stay safe

1111 vet believes gaming should always be a source of enjoyment — not stress or problems. On this page you will find limit-setting tools, warning signs, and ways to get support.

For adults aged 21 and above only

Online gaming is a normal part of entertainment for many people. However, when gaming goes out of control, it can have a deep impact on personal and family life. At 1111 vet, we place player well-being as our top priority. That is why our platform has tools to help you manage your gaming habits with awareness.

Under our Terms and Conditions, no one under the age of 21 may use this platform. This is not just a rule — it reflects our commitment to protecting the younger generation.

Gaming should always be enjoyed within a set budget and time limit. Placing larger bets to try to recover lost money, or spending money needed for daily life on gaming — both are warning signs. For any questions or concerns, read our FAQ section or contact the support team directly.

Tools to keep yourself safe

1111 vet has several practical tools to help you keep your gaming habits under control.

Deposit Limit

Set an upper cap on how much you deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately, and a waiting period applies if you want to increase it.

Deposit Control

Loss Limit

Set a maximum amount you can lose within a given period. Once the limit is reached, betting will stop until that period ends.

Financial Protection

Session Time Limit

Set a maximum duration for each gaming session. When the set time is up, the session will end automatically and you will have the chance to take a break.

Time Management

Take a Break

If you need a short-term break, temporarily deactivate your account — from 24 hours up to several weeks. During this time, neither login nor deposit will be possible.

Temporary Break

Reality Reminder

A brief message will appear at set intervals to let you know how long you have been playing and how much you have won or lost in that session — helping you make aware decisions.

Awareness Alert

Self-Exclusion

If you need to close your account for a longer period or permanently, use the self-exclusion feature. Once activated, no promotional communications will be sent to you either.

Permanent Protection

More about self-exclusion

Self-exclusion is an important step designed for players who feel that gaming is having a negative impact on their life. Activating this feature will disconnect you from the platform for a set period or permanently.

During self-exclusion, you will not be able to log in to your account, make any deposits, or receive any promotional messages from 1111 vet. The option to reactivate will only be offered after the set period has ended, and even then a reasonable delay applies.

To activate self-exclusion, contact our 24/7 live chat support. Our team will explain the full process to you in Bengali. Taking this step is not a sign of weakness — it is proof of responsibility toward yourself and your family.

Warning signs of problem gaming

If any of the signs below appear in yourself or someone you know, you should seek help without delay.

  • Repeatedly increasing bets in an attempt to recover lost money and being unable to break out of this cycle.
  • Spending money set aside for food, rent, or other essential family expenses on gaming.
  • Repeatedly failing to stop or reduce gaming despite trying to do so, and feeling anxious about it.
  • Hiding gaming-related information from family or friends, or lying about it.
  • Prioritising gaming over work, studies, or spending time with family.
  • Feeling irritable, restless, or in a bad mood when not gaming, and experiencing mental discomfort.
  • Continuing to game by taking on debt or borrowing money from others.

Ways to get support

You do not have to carry the problem alone. Family, specialists, and our support team are all here for you.

24/7 Live Chat Click the live chat button on the platform at any time. The 1111 vet support team responds in both Bengali and English. Contact us here to learn about setting limits or the self-exclusion process.
Email Support For written communication, email us at: [email protected] — the team provides detailed support in Bengali and all information is kept confidential.
Family and Trusted People Talk openly with a family member or a trusted friend. Dealing with a gaming problem is much easier with the support of family.
Professional Counselling Seek advice from a mental health specialist or behavioural therapist. Gaming addiction is a recognised condition and effective solutions are possible with professional support.

Protecting your privacy is a priority at 1111 vet. If you seek help on any responsible gaming matter, that information will remain fully confidential. Under our Privacy Policy, your personal information is never shared with third parties.

Protecting minors

1111 vet strictly follows a 21+ age policy. Age is verified when an account is opened, and additional identification may be requested in cases of doubt.

If anyone under 21 lives in your household, use password protection on your device and always log out at the end of a session. Using parental control software on shared devices is recommended to protect children.

If you suspect that a minor is using the platform, notify us immediately via live chat or email. We will act quickly.

1111 vet's commitment to responsible gaming

Ensuring a fun and controlled gaming environment is our main goal. The safety and well-being of every player comes first for us.

Responsible Gaming FAQ

After logging into your account, go to the Settings or Account section and find the "Responsible Gaming" option. There you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing one may require a waiting period of up to 72 hours.

Yes, if you have a withdrawable balance in your account before self-exclusion is activated, it will be returned to your registered payment method. For more details about the process, ask the support team when submitting your self-exclusion request.

For a short-term break, you can choose anywhere from 1 day to 6 weeks. For long-term self-exclusion, options of 6 months, 1 year, or permanent are also available. A permanent self-exclusion cannot be reversed.

Start by speaking with empathy, without judgment. Gaming addiction is a mental health issue and may require professional support. Stay by their side and encourage them to seek advice from a counsellor. The 1111 vet support team can also guide family members.

If you keep this feature turned on, a pop-up message will appear every 15, 30, or 60 minutes (based on your preference). It will show the total time spent in the session and how much you have won or lost during that session. You can then choose to continue playing or take a break.

Yes, all responsible gaming support at 1111 vet is completely free. If you contact us via live chat or email, our team will help you through the full process of setting limits, taking a break, or self-excluding — with no extra charge.

More useful pages

Terms and Conditions

Learn about the platform's full rules and terms of use.

Privacy Policy

See how your personal information is collected and kept secure.

FAQ

Answers to common questions and a guide to using the platform.

About Us

Learn more about 1111 vet — who we are, our goals, and our values.